Return & Shipping Policy

Order Cancellations

Pro-forma orders can be cancelled up until payment is made. Orders for plain stock (unbranded) can be cancelled or returned for a refund within 3 days of the order. Plain stock items sourced from overseas, or that have been custom-made cannot be returned.

Returning your items 

We want you to be delighted with your order, however, if for any reason you wish to return your unbranded items, please do so within 3 days of receiving your order for a full refund, exchange, or credit note. 

If your order consists of multiple items, the 3 return period runs from when you receive the last batch of goods. 

All items must be returned in their original packaging and in a re-saleable condition. 

Goods that are not faulty will be returned at your cost. 

All printed stock is non-returnable due to the bespoke nature of the print. These are considered personalised goods made to your specifications and cannot be re-sold to anyone else. 

To return an item please contact us to obtain a return address. 

Damaged or faulty orders 

For orders which have been damaged in transit please inform us within 48 hours of delivery. For any orders deemed to be faulty, please inform us within 5 days of receiving the items. 

Receiving your refund 

All refunds will be made within 30 days of receiving and checking the returned goods. If the products are deemed damaged and/or unsaleable then the goods will be returned and no refund given. 

Exceptions 

All printed stock is non-returnable due to the bespoke nature of the print. These are considered personalised goods made to your specifications and cannot be re-sold to anyone else. 

If there is a print error or defect deemed to be our fault we will offer to re-print the products or provide a refund as above. Please note we require the opportunity to inspect the Goods within a reasonable time following delivery if believed the goods are defective and any liability is agreed.